Shipping policy

Welcome to SIGMA ARMS and our website at https://www.sigmaarmsshop.com. This policy applies to all purchases you make from DELTA LYP Kft of Hungary, 2120 Dunakeszi, Kismarton utca 42/a (“SIGMA ARMS”, “we”, “us”, “our”) through https://www.sigmaarmsshop.com. It is your responsibility to familiarize yourself with this policy.


By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.


If you have any questions or comments on this policy, please email us using info@sigmaarmsshop.com.


DELIVERY

All orders will be processed and shipped with DPD, FedEx and Ecoparcel (Smartway Europe Limited) as soon as possible. Orders placed on a Saturday, Sunday, or public holiday will not be dispatched until the next working day.


DELAYS

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.


IMPORT DUTIES AND TAXES

If you order goods on our website for delivery overseas, additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Some countries also require a license in order to import airsoft grenades and other airsoft products. Please contact your local customs for more information on importing airsoft grenades and other airsoft products before ordering. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us, and we will not be able to refund the shipping charges.


There may also be charges for returning your order, which will be deducted from any refund amount. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this case, we will not be able to refund the product or shipping charges for these reasons.


Please note that there may be restrictions on shipping to you in relation to certain items and order value. You may also be required to provide certain documentation to clear your order when it arrives in your destination country. This may vary from country to country, and we encourage you to check with your local customs office for further information before placing your order. We cannot refund any shipping costs if your order is returned for any of these reasons.


RISK OF LOSS

All items purchased are delivered under a shipping contract with Ecoparcel. This means that the risk of loss and title for these items passes to you upon delivery of your order to Ecoparcel. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.

CHANGES AND ORDERS PLACED IN ERROR

If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible, within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.

CHANGE OF ADDRESS

We cannot change or update the shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.


REFUSE DELIVERY

If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.


ORDERS RETURNED TO US

If your order is returned to us due to multiple failed delivery attempts, non-collection, or an insufficient/wrong address, we cannot refund any delivery charges.


RETURNS

Please note that Products Made to Order or Custom Made or Customised to your Specifications (“Bespoke”) cannot be cancelled, exchanged, or returned, as we are unable to resell goods that have been specifically made to meet your specifications and requirements. 


DAMAGED ON ARRIVAL POLICY

If something is wrong with an item you have purchased from us, you are entitled to a refund or replacement. Please note that an item to be considered as “Damaged on Arrival” must be: 


  • broken or damaged or not of satisfactory quality,

  • unusable or not fit for purpose,

  • not what was advertised or does not match the description.


Please also note that an item cannot be considered as “Damaged on Arrival” if:

 

  • it was damaged by wear and tear, an accident, or misuse,

  • you knew about the fault before you bought the item,

  • you have changed your mind.


If your item was received as “Damaged on Arrival”, please follow our Exchange process described below within 7 days after the day on which you receive your order.

EXCHANGE PROCESS FOR DAMAGED ON ARRIVAL POLICY

Please follow the below steps:


  1. Contact us via email, clearly stating the following:

    1. Your Order Number, Your Full Name, and Delivery Address

    2.  The reason for requesting an exchange with photo 

  2. We will either accept and/or authorize (or provisionally authorize subject to inspection) or reject the return claim and assign a return number for further dealings. 

  3. Upon return approval, the return handling process will be coordinated by us. 


REFUNDS

Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.


LATE OR MISSING REFUNDS

If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double-check your bank account and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.


DOES THIS POLICY CHANGE?

We may update this policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices. This policy was last updated on Wednesday, 08th of January 2025.


WHO SHOULD I CONTACT FOR MORE INFORMATION?

If you have any questions or comments about this policy or wish to exercise your rights under applicable laws, please contact us using the details provided above.